Wednesday, July 25, 2012

Mint QuickView Comes Up Blank or Gets Stuck Downloading Data

We've been seeing a number of reports via support and in the App Store regarding Mint QuickView not working and launching with a blank screen or getting stuck on Downloading Data.  Clearly we would never have shipped the product this way so this has made us feel terrible that a number of people were running into this issue.  What a truly horrible experience.  We tried everything we could to reproduce it in house and we just couldn't figure it out so we asked a number of people who reported the issue to help us out and a number of really great customers installed special versions of the software on their machine and we were finally able to track it down.  The issue: fonts.  Mint QuickView uses Helvetica Neue and Georgia as the main fonts in the UI.  This gives it that unique Minty look and feel.   Well if you disabled either one of these fonts on your system using Font Book or some other Font management app then QuickView would hang when it tried to use those fonts.  We didn't have font substitution support.  We had this thing beta tested within Intuit for 2 months and never ran into this issue.  Who knew so many people disabled fonts.  In any case, we should have caught it before it went out and I'm truly sorry for those of you that have run into this issue.  Hopefully you'd be willing to give us another try.

The Fix
The fix is pretty easy.  Just enable the Helvetica Neue and Georgia fonts and QuickView will work without a least it won't be blank or get stuck downloading data.   If you don't want to turn on these fonts, we're working on a permanent fix that won't get hung up on fonts but I'm not sure when we'll be ready to release this version.

I'd like to express a big thank you to our customers that helped us find this issue.  Thanks for being patient with us and helping us test various things to figure out the root problem.

Now we're trying to find an issue with passwords.  For some reason there are a few people who enter in correct passwords for the web site but for some reason it's getting rejected by  Hopefully we'll figure out something shortly.


  1. Thanks for this! I don't even remember when or why I disabled Georgia, but that fixed the problem ...

  2. Hi,
    I think I'm having the same issue but those fonts are enabled and available on my machine so I haven't been able to fix it.
    When I log into QV, the Downloading Transactions overlay comes up, but when it finishes, only the top line (the Totals) has any data; the Spending and Transactions areas say "No Spending" and "No Transactions." Then, after a few seconds, the app returns to the login screen.
    I have a screen capture .mov that shows what's happening. Is this what was going on here? Any suggestions on how to fix it? I submitted a help ticket earlier but have been dealing with this for months and months.